Foundation Concepts
Years of experience have shown us that for individuals, internal teams and especially for customer facing teams, the understanding and insight into key foundation concepts make a significant difference to performance.
Exposure to quality research and information around these concepts form the foundation for any further skills training. They stand on their own as the foundation for quality thinking, appropriate behaviour and improved productivity within an organisation.
These concepts include the 4 subjects that follow:
All Courses are tailored to meet the specific needs of our clients. So depending on the context and focus, here is an overview of some of the topics that might be covered in each of these 4 courses :
This learning opportunity will focus on first impressions, on-going image management and building a personal brand. It allows a person or a team to understand how to develop an image and reputation consistent with the goals or outcomes desired.
Topics to be covered will include.
- The impressions formed in the first 5 to 20 seconds meeting a person
- The elements that make up first impressions like clothing, facial expressions, posture, tone of voice, handshake and other noticeable nuances
- Creating a visual and physical image that matches your aspirations
- Reviewing and crafting an on-line and off-line image and reputation
- Doing this work will be the start of a journey of creating and building a strong personal brand consistent with who you want to be, what you want to do and where you want to go in the future
Understanding the importance of communication skills in the workplace as communication skills are essential for building relationships, resolving conflicts, and achieving business goals. A training course on communication skills can help you develop the skills you need to communicate effectively and build strong relationships with colleagues, customers, clients or anyone.
- Learning how to communicate effectively with different styles and types of people
- Developing active listening skills
- Words and phrases that can assist in positive communication
- Learning how to use nonverbal communication effectively which includes the use of body language, facial expressions, and other nonverbal cues to communicate more effectively
- Developing conflict resolution skills to allow the participant to resolve conflicts effectively
- Learning how to give and receive feedback effectively which is essential for personal and professional growth
- Learning how to write effective emails, reports and other written communication
Learn how to develop a positive and powerful mind set and how this will increase your success in all areas of your life. Discover some simple and effective strategies to boost your confidence, motivation and happiness.
You will learn how to:
- Understand your mind set and how it affects your emotions, behaviors and outcomes in life
- Discover the difference between a fixed mind set and a growth mind set, and why the latter is more beneficial for your success and well-being
- Identify and overcome limiting beliefs and negative thoughts and understand how to recognize the common cognitive distortions that hold you back from achieving your potential
- Challenge and reframe these thoughts using evidence, logic and positive alternatives
- Cultivate a growth mind set and embrace challenges? You will learn how to adopt a learning-oriented attitude that sees challenges as opportunities for growth rather than threats. You will also learn how to cope with failure, feedback and criticism in a constructive way that helps you improve your skills and performance
- Use affirmations, visualization and gratitude to enhance your mind set
- Develop powerful techniques to reinforce your positive beliefs, feelings and actions
- Create and use your own personalized affirmations, visualization scripts and gratitude lists that suit your goals and values.
- Apply your mind set to achieve your goals and dreams?
- Use SMART goals that are specific, measurable, attractive, realistic and time-bound
- Create an action plan that breaks down your goals into manageable steps and milestones
- Monitor your progress, celebrate your achievements and overcome any obstacles along the way
By the end of this course, you will have a clear understanding of what mind set is and how to improve it. You will also have a toolkit of practical exercises and techniques that you can use anytime, anywhere.
The ability to handle large amounts of information, distractions and multiple workloads is not only a standard trait of a successful career, it’s increasingly becoming an important life skill.
This workshop provides individuals and teams a valuable opportunity to audit their current work practices, then quickly identify the tools and techniques to better manage their time, focus, energy and reduce stress.
Participants will be given core skills proven to help manage and avoid stress in the workplace.
Learn how to create a more sustainable work style throughout the organisation with this focused workshop which will allows you to use your time for maximum effectiveness.
- Getting a clear view of our current time management
- Understanding issues and concepts around time management
- Developing a personal action plan that covers goal setting, prioritisation and effectiveness
- Keys to define an approach to meeting management, collaboration and delegation
- Planning and prioritising daily activities to lift personal and organisational productivity
- Integration of personal goals with company goals
- The difference between effectiveness and efficiency
- Recognise ‘High Impact/High Value’ tasks
- Use the prioritisation matrix
- Managing interruptions and distractions
- Overcoming procrastination
- Take control of your email
- Run meetings for better results in shorter timeframes
- Organise work schedules for both the individual and the team